Refund and Returns Policy

Overview

At InWestaa, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your items, we offer a hassle-free return and refund policy. Please review the details below:

Returns: You can return your items within 7 days from the date of delivery if they are unused, unworn, and in their original condition, with all tags and packaging intact.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, you are eligible for a return or exchange. Please contact us within 7 days of delivery to initiate the return process. An unboxing video may be required to claim a return for damaged or incorrect items.
Refunds: Once your returned items are received and inspected, we will process your refund to the original payment method. Refunds typically take 4-7 business days to appear in your account, depending on your payment provider.
Non-Returnable Items: Certain items, such as sale or discounted products, intimate wear, or custom-made products, may not be eligible for returns. Please review product details carefully before purchasing.

For full details on how to initiate a return, exchange, or refund request, please refer to the full policy below or contact our customer service team at [inwestaa.gmail.com/+91 8943913526].

Refunds

We understand that sometimes things don’t work out, and we strive to make our refund process as simple and transparent as possible. Please read the following guidelines for requesting and receiving a refund:

Eligibility for Refunds:
- You are eligible for a refund if your return request meets the conditions outlined in our Return Policy (i.e., items are unused, unworn, and in their original condition with tags and packaging intact).
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, you are eligible for a full refund, provided you contact us within 7 days of delivery and provide an unboxing video to support your claim.
Initiating a Refund Request:
- To initiate a refund, please contact our customer service team at [inwestaa@gmail.com or +91 8943913526] or use the Return & Refund Request Form available on our website.
- Once your return is approved, you will receive instructions on how to send the item back to us.
Refund Process:
- After receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment.
- Processing Time: Refunds typically take 4-7 business days to appear in your account, depending on your payment provider or bank.
Partial Refunds:
- In certain cases, such as when only part of your order is returned or if the item is returned in a used or damaged condition, we may issue a partial refund.
Non-Refundable Items:
- Some products, such as [mention any exclusions, e.g., sale items, intimate wear, custom-made products], are non-refundable. Please review the product details before making a purchase to ensure eligibility for a refund.
Shipping Fees:
- Please note that shipping charges are non-refundable, except in cases where the item is damaged or incorrect. Return shipping costs may be the responsibility of the customer unless otherwise specified.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at inwestaa@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We want you to be fully satisfied with your purchase, so if you need to exchange an item for a different size, color, or style, we’re happy to help! Please review the following guidelines for making an exchange:

Eligibility for Exchanges:
- Items are eligible for exchange if they are unused, unworn, and in their original condition, with all tags and packaging intact.
- Only for Damaged or Incorrect Items: If you received a damaged or incorrect item, you are eligible for an exchange or refund. Please contact us within 7 days of delivery and provide an unboxing video or photographic evidence to support your claim.
Initiating an Exchange:
- To initiate an exchange, please contact our customer service team at inwestaa@gmail.com/+91 8943913526
- You will need to specify the item(s) you would like to exchange, as well as the replacement size, color, or style (if applicable).
Exchange Process:
- Once your exchange request is approved, we will provide instructions on how to return the item(s) to us.
- Upon receiving your returned item(s) and verifying that they meet our exchange criteria, we will ship the replacement item(s) to you.
- Shipping Costs: In most cases, you will be responsible for the return shipping cost. However, if the exchange is due to a damaged or incorrect item, we will cover the cost of return shipping.
Time Frame for Exchanges:
- Exchanges must be initiated within 7 days of receiving your order. After this period, we cannot process any exchange requests.
Exchanged Items and Availability:
- Please note that exchanges are subject to the availability of the requested item(s). If the item you wish to exchange for is out of stock, we will notify you and offer a refund or an alternative product.
Non-Exchangeable Items:
- Certain items, such as [mention any exclusions, e.g., sale items, intimate wear, or custom-made products], are not eligible for exchanges. Please review the product details carefully before making a purchase.

Shipping returns

To return your product, you should mail your product to the same address from which it was shipped.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.